Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and innernote, and they govern your access to and use of the innernote platform, website, applications, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not access or use the Service.

The Service is operated as a sole proprietorship based in Bengaluru, Karnataka, India("innernote," "we," "us," or "our"). These Terms constitute an electronic record under the Information Technology Act, 2000 and do not require any physical or digital signature.

Please read these Terms carefully. They include important provisions that limit our liability, allocate risk to you, govern refunds, and require disputes to be resolved through arbitration on an individual basis.

1. Eligibility

You must be at least 18 years old and competent to enter into a binding contract under applicable law to use the Service. By using the Service, you represent and warrant that you meet these requirements, that the information you provide is accurate, and that your use of the Service complies with all laws that apply to you. If you use the Service on behalf of a business or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.

2. The Service

innernote is an AI-assisted platform that helps professionals plan, write, refine, and publish personal-branding content, primarily for LinkedIn. Features may include analysis of your writing style and voice, content generation and co-writing, idea capture, voice-to-text, content organization and scheduling, publishing to connected accounts, content memory to reduce repetition, and related tools.

The Service uses artificial intelligence supplied by us and by third-party providers. We may add, change, suspend, or remove features, and we may impose or change usage limits, at any time. We do not guarantee that any particular feature, integration, or third-party service will remain available.

3. Accounts

To use most features, you must create an account, which currently requires signing in through a supported authentication provider. You agree to provide accurate and complete information, to keep it current, and to keep your account credentials confidential. You are responsible for all activity under your account. You must notify us promptly of any unauthorized use or suspected security breach.

You may not create an account using false information, create multiple accounts to abuse trials or limits, use disposable or fraudulent identities, or use the account of another person without authorization. We may refuse, suspend, or terminate accounts that violate these Terms or that we reasonably believe pose a security, legal, or fraud risk.

4. Connected Accounts and Publishing on Your Behalf

The Service lets you connect third-party accounts, including LinkedIn, so that you can publish, schedule, import, and analyze content. By connecting an account and instructing the Service to act, you authorize us to act on your behalf for the purposes you approve, such as publishing or scheduling content you have created.

• You control what is published. You are solely responsible for the content you choose to publish or schedule, including its timing, accuracy, and legality, and for reviewing it before it is published.
• Third-party platform rules. Your connected accounts are governed by the terms and policies of those platforms, including LinkedIn. You are responsible for complying with them. We are not responsible for any action a platform takes against your account, including restriction, suspension, or removal of content, and you agree that we are not liable for such actions.
• No guarantee of delivery. Scheduled or automated publishing depends on third-party systems and may be delayed, fail, or be prevented for reasons outside our control. We do not guarantee that any post will be published, delivered, or remain available.
• You may disconnect at any time. Disconnecting a connected account stops us from acting on your behalf going forward but does not affect content already published.

5. Free Trial

We may offer a free trial that does not require a payment method. The trial is your opportunity to evaluate the Service before paying. We may change or discontinue trial offers, and we may limit eligibility to prevent abuse. At the end of the trial, access to paid features stops unless you subscribe to a paid plan. Because the trial gives you the chance to evaluate the Service at no cost, you acknowledge that fees paid after you choose to subscribe are subject to the refund terms in Section 7.

6. Subscriptions, Billing, and Renewal

• Plans and fees. Paid features require a subscription. The current price and billing period are shown at the point of purchase. By subscribing, you agree to pay all applicable fees for your plan.
• Payment processor.Payments are processed by a third-party payment provider that acts as our payment processor or merchant of record. Your payment is also subject to that provider's terms. We do not receive or store your full card details.
• Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, and your payment method is charged for the renewal, unless you cancel before the renewal date. Where required, you will receive a pre-debit notice in line with applicable rules for recurring payments.
• Price changes. We may change prices. Changes apply from the start of the next billing period after we give you notice. If you do not agree to a price change, you may cancel before it takes effect.
• Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable taxes, levies, and duties, other than taxes on our income.
• Failed payments. If a payment fails, we may suspend or downgrade access to paid features until payment is resolved.

7. Refunds and Cancellation

Please read this section together with the free-trial terms in Section 5. The free trial is provided so that you can evaluate the Service before you pay.

• Fees are non-refundable. Except as set out in this section or as required by applicable law, all fees are non-refundable, and we do not provide refunds or credits for partially used billing periods, unused features, downgrades, or periods during which your account remains open but unused.
• Goodwill refunds at our discretion. We may, in our sole discretion and without setting a precedent, choose to grant a full or partial refund or credit in particular cases, for example to resolve a genuine billing error or a service issue. Any such refund is a goodwill gesture and does not waive this policy.
• How to request. To request a refund or raise a billing concern, contact us at hello@innernote.space within seven (7) days of the charge, with your account email and the relevant transaction details.
• Processing of approved refunds. Where a refund is approved or required by law, we will initiate it to your original payment method through our payment processor. Refunds are typically initiated within five (5) to seven (7) business days of approval; the time for the amount to reach you depends on your bank or payment provider.
• Cancellation.You may cancel your subscription at any time from within the Service or through your payment provider's portal. Cancellation stops future renewals. Unless we tell you otherwise or the law requires otherwise, you will keep access to paid features until the end of the billing period you have already paid for, and you will not be charged again after that period.
• No delivery of physical goods. The Service is delivered electronically. There is no shipping or physical delivery, and shipping and delivery policies do not apply.
• Your statutory rights. Nothing in this section limits any right to a refund or remedy that you have under applicable law, including the Consumer Protection Act, 2019, which cannot be excluded by contract.

8. Your Content

"Your Content" means the text, drafts, ideas, notes, prompts, writing samples, voice recordings, transcripts, files, and other content you create, upload, import, or input into the Service. As between you and us, you retain all rights you have in Your Content.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt, and transmit Your Content, and to share it with the service providers described in our Privacy Policy, solely to operate, secure, improve, and provide the Service to you and to comply with law. This license ends when Your Content is deleted, except for content already shared at your direction (such as content published to LinkedIn), content retained for legal or backup purposes, and aggregated or de-identified information.

You represent and warrant that you own or have all rights necessary to submit Your Content and to grant this license, and that Your Content and our authorized use of it do not violate any law or infringe or misappropriate any third-party right. We do not claim ownership of Your Content, do not sell it, and do not use it for advertising. We do not use your personal content to train general-purpose AI models that serve other users.

9. AI-Generated Content and Important Disclaimers

The Service uses artificial intelligence to assist you. You acknowledge and agree to the following:

• No guarantee of accuracy. AI outputs are generated by automated systems and may be inaccurate, incomplete, outdated, biased, offensive, or otherwise unsuitable. AI may produce statements that are wrong or that appear plausible but are false. Outputs are suggestions, not professional advice.
• You must review before you publish. You are solely responsible for reviewing, editing, fact-checking, and approving all content, including AI-assisted content, before you publish, send, or rely on it. You must not rely on AI outputs as the sole source of truth and must not present them as professional, legal, financial, medical, or other expert advice.
• Your responsibility for outcomes. You are fully responsible for any content you publish using the Service and for the consequences of publishing it, including any claim that it is inaccurate, infringing, defamatory, misleading, or unlawful. We are not liable for those consequences.
• Ownership of outputs. As between you and us, and subject to these Terms and the rights of our AI providers, you may use the final content you create with the Service. To the extent we hold any rights in AI outputs generated for you, we assign them to you so you can use that content, except for the underlying Service, models, and technology.
• Non-uniqueness. AI outputs may be similar or identical to content generated for other users. We do not guarantee that outputs are unique, original, or non-infringing, and you are responsible for ensuring your use does not infringe third-party rights.
• No specific provider claims. We may use and change AI models and providers over time. We make no representation about which models or providers are used and do not guarantee any particular result.

10. Acceptable Use

You agree not to do, and not to allow or enable anyone else to do, any of the following:

• Use the Service in violation of any applicable law or regulation, or any third-party right, including intellectual property, privacy, publicity, or contractual rights.
• Create, generate, or publish content that is unlawful, defamatory, obscene, harassing, threatening, hateful, discriminatory, or that incites or promotes violence or illegal activity.
• Generate or distribute spam, deceptive, fraudulent, or misleading content, including impersonation, false endorsements, or content designed to manipulate or deceive.
• Impersonate any person or entity, or misrepresent your identity, affiliation, or the origin of any content.
• Upload or transmit content that contains malware, or that violates the privacy or rights of others, including submitting another person's personal data without a lawful basis.
• Attempt to gain unauthorized access to the Service, other accounts, or any systems or networks, or circumvent any security, authentication, rate-limiting, or usage controls.
• Copy, scrape, harvest, crawl, or use automated means to access or extract data from the Service, except as we expressly permit in writing.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, prompts, or underlying algorithms of the Service, except to the limited extent applicable law expressly permits despite this restriction.
• Use the Service, or its outputs, to build, train, or improve a competing product, model, or service, or to benchmark against the Service for a competing purpose.
• Resell, sublicense, rent, or otherwise commercially exploit the Service without our written permission.
• Interfere with, overload, or disrupt the integrity, performance, or availability of the Service or its infrastructure.

We may investigate and respond to suspected violations, including by removing content, limiting features, suspending or terminating accounts, and cooperating with or reporting to authorities. You are responsible for any breach of this section by anyone using your account.

11. Intellectual Property

The Service, including its software, design, interfaces, models, prompts, workflows, text, graphics, logos, trademarks, and documentation, is owned by innernote or our licensors and is protected by intellectual property and other laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal-branding purposes during your subscription. We reserve all rights not expressly granted. You may not use our names, logos, or brand assets without our prior written consent.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

12. Third-Party Services

The Service integrates with and relies on third-party services, including authentication, professional networking, payment processing, AI, communications, content extraction, hosting, and analytics providers. Your use of those services may be subject to their own terms and policies, and we are not responsible for their content, availability, security, or practices. We are not liable for any loss or damage arising from your use of, or reliance on, any third-party service, or from any act or omission of a third-party provider.

13. Privacy

Our Privacy Policy describes how we collect, use, share, store, and protect your information, including how we work with AI providers and how you can exercise your rights and contact our Grievance Officer. By using the Service, you acknowledge the practices described there.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the Service and all content and outputs are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or free of harmful components, that defects will be corrected, or that any result, output, growth, engagement, or outcome will be achieved.

AI-generated content is provided without warranty of accuracy, completeness, reliability, originality, or suitability for any purpose, and you assume all risk arising from your use of it. Some jurisdictions do not allow certain exclusions, so some of these may not apply to you, in which case they apply to the maximum extent permitted.

15. Limitation of Liability

To the maximum extent permitted by law, innernote and the Proprietor, and our respective employees, contractors, agents, affiliates, and licensors, will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, business, opportunities, reputation, or content, arising out of or relating to the Service or these Terms, regardless of the legal theory and even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amount you actually paid us for the Service in the three (3) months immediately before the event giving rise to the liability, or (b) five thousand Indian Rupees (INR 5,000).

These limitations form an essential basis of the agreement between us and apply even if a limited remedy fails of its essential purpose. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless innernote and the Proprietor, and our respective employees, contractors, agents, affiliates, and licensors, from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to: (a) your use or misuse of the Service; (b) Your Content; (c) any content you publish or distribute using the Service, including AI-assisted content; (d) your violation of these Terms or any applicable law; (e) your violation of any third-party right, including intellectual property or privacy rights; and (f) your breach of the terms or policies of any connected third-party service, including LinkedIn. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us.

17. Suspension and Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access to all or part of the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law, if your account poses a security, legal, or fraud risk, if required by law, or if we discontinue the Service. We may also remove or disable content that we reasonably believe violates these Terms.

On termination, your right to use the Service ends. Sections that by their nature should survive termination will survive, including those relating to Your Content, AI disclaimers, intellectual property, fees already due, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

18. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or relating to them or the Service are governed by the laws of India, without regard to conflict-of-law principles.

• Informal resolution first. Before starting any formal proceeding, you agree to contact us at legal@innernote.space and to attempt in good faith to resolve the dispute informally for at least thirty (30) days.
• Arbitration. If the dispute is not resolved informally, it will be finally resolved by binding arbitration conducted by a sole arbitrator under the Arbitration and Conciliation Act, 1996, as amended. The seat and venue of arbitration will be Bengaluru, Karnataka, India, and the proceedings will be conducted in English.
• Individual basis. Disputes will be resolved on an individual basis. To the extent permitted by law, you agree not to bring or participate in any class, collective, or representative proceeding.
• Courts. Subject to the arbitration provision, the courts at Bengaluru, Karnataka, India will have exclusive jurisdiction, and either party may seek urgent interim or injunctive relief from those courts, including to protect intellectual property or confidential information.

Nothing in this section prevents you from approaching a consumer forum or other authority where you have a non-waivable statutory right to do so under applicable law.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms on the Service and update the "Last updated" date, and, where appropriate, notify you by email or through the Service. Changes take effect when posted unless stated otherwise. Your continued use of the Service after the changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Service.

20. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and supersede all prior agreements and understandings.
• Severability. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later. Any waiver must be in writing.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets, or to an affiliate.
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, outages, failures of third-party services or networks, government action, labor disputes, pandemics, or war.
• Notices. We may give notices through the Service or by email to your account address. You may send notices to the contact details below.
• Relationship. These Terms do not create any partnership, joint venture, agency, or employment relationship between you and us.

21. Grievance Redressal and Contact

For any complaint, grievance, or concern about the Service or these Terms, including under the Information Technology Act, 2000 and the rules made under it and the Consumer Protection Act, 2019, you may contact our Grievance Officer. We will acknowledge and address grievances within the timelines required by applicable law.